TERMS OF SERVICE

Effective Date: 2025-06-02

Welcome to Iron Horse Auto Care (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website and all services provided by Iron Horse Auto Care, including mobile detailing, and related offerings.

By booking or receiving any service from Iron Horse Auto Care, you agree to be bound by these Terms.

1. Services Provided

We offer professional automotive detailing services, including but not limited to interior detailing, exterior washing, waxing, paint correction, and other cosmetic car care. All services are subject to availability and may vary based on vehicle condition.

2. Appointments & Cancellations

Scheduling: Services must be scheduled in advance via our website, phone, or approved booking platform.
Cancellations: We require at least 24 hours' notice to cancel or reschedule an appointment. Late cancellations may result in a cancellation fee of up to 50% of the quoted price.
No-Shows: Failure to show up for a scheduled appointment without notice may result in a 100% charge of the service fee.

3. Pricing & Payments

Quotes: All prices are based on the size and condition of the vehicle and are subject to change after vehicle inspection.
Additional Charges: Excessively dirty vehicles (e.g., pet hair, stains, heavy debris) may incur additional fees.
Payment: Payment is due at the time of service unless otherwise agreed upon in writing. We accept Cash, Debit, Credit Card, Cheque, or E-Transfer.

4. Customer Responsibilities

Please remove personal belongings and valuables from your vehicle before service.
We are not responsible for items left inside the vehicle.
Ensure that your vehicle is parked in a safe, legal, and accessible location for mobile services.
Provide access to water and power source.

5. Satisfaction Guarantee

Customer satisfaction is important to us. If you are not satisfied with the service, please notify us within 24 hours of your appointment. We will make reasonable efforts to resolve the issue.

6. Liability Disclaimer

We take care to protect your vehicle, but we are not liable for pre-existing damage, mechanical failures, or electrical issues unrelated to the detailing process.
Customers are responsible for notifying us of any known issues prior to service.

7. Weather Conditions (For Mobile Services)

If weather conditions prevent safe or effective detailing, your appointment may be rescheduled. We will notify you as early as possible.

8. Use of Website

By using our website, you agree not to misuse it or use it for any unlawful purposes. All content is the property of Iron Horse Auto Care and may not be copied or redistributed without permission.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website and are effective immediately upon posting.

PRIVACY POLICY

Effective Date: 2025-06-02

At Iron Horse Auto Care ("Company," "we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book a service, or interact with us in any way.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and home or service address.
Vehicle Details: Make, model, year, condition, and photos (if applicable).
Payment Information: Billing details when you make a purchase or booking (processed securely via third-party providers).
Usage Data: IP address, browser type, device information, and how you interact with our website (via cookies or analytics tools).

2. How We Use Your Information

We use your personal information to:

Provide and manage our detailing services
Confirm appointments and send service updates
Respond to inquiries or customer service requests
Process payments securely
Improve our website and marketing efforts
Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with third parties only when necessary:

Service providers (e.g., payment processors, marketing platforms)
Legal authorities when required to comply with laws or protect our rights
Technology partners for website performance and analytics

All third parties are required to safeguard your information and use it only for the purpose it was provided.

4. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no system is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections or updates
Request deletion of your information
Opt out of marketing communications at any time

To exercise any of these rights, contact us at the details below.

6. Cookies & Tracking Technologies

Our website may use cookies to enhance your experience and track website performance. You can manage your cookie preferences through your browser settings.